FREE STANDARD SHIPPING LIMITED TIME ONLY*
FREE STANDARD SHIPPING LIMITED TIME ONLY*
Cart 0

POLICY INFORMATION

Shipping Policy

All items will be posted to you in a Bondi Bottles box. Your selected purchases will be lovingly wrapped and the utmost care taken when packaging to avoid damage of items and delivered to you as soon as possible by our nominated delivery method. We use Australia Post to ship items within Australia.

FREE SHIPPING 

If you choose the free shipping option please allow 3-5 business days for your delivery within Australia. Days of delivery depend on the state in which your purchases will be delivered to.

Orders placed on weekends or public holidays will be processed the next business day subject to availability.
While all care will be taken during packaging and transport of items, we accept no responsibility for breakage or loss of items.

EXPRESS SHIPPING  

An item must be purchased prior to 2PM that business day to allow for express shipping to be delivered to you the next business day. Express shipping is available to major metro and regional population areas. Shipping to addresses outside of metropolitan areas will be delivered in 2 business days.
You will receive a shipment confirmation email with the shipment tracking number.

OVERSEAS SHIPPING 

Please note the shipping estimates on this website refer to shipping within Australia only. We do ship worldwide. Please contact us on hello@bondibottles.com.au to obtain a shipping quote for your purchase.

Return Policy

RETURN AND EXCHANGE

If for some reason you are not satisfied with your online Bondi Bottles purchase we are happy to provide an exchange, online credit or refund subject to the conditions below.

-The item(s) must be returned within 14 days of delivery. Returns after this date will not be accepted.
-Your item(s) must be unused, in its original condition and packaging with its cardboard wrapped attached.
-There are strictly no refunds on sale items. Sale items can only be returned for an online credit note.
-Bondi Bottles reserves the right to refuse an exchange or refund if visible signs of use by the customer can be seen.
-Please allow up to 3 working days after Bondi Bottles Group has received your parcel for your  Exchange or Refund to be processed.

-Please get in contact with us via email: hello@bondibottles.com.au and we will initiate the return process. Every item must be shipped back in its original packaging and cardboard wrap. ​

A proof of purchase needs to be shown.

Return shipping costs are payable by the customer. Bondi Bottles Group is not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment.

Please note:

  • If the exchange order value is greater than your returned item, you will receive a link via e-mail to pay the difference. Once this has been paid your exchange will be dispatched in the next 2 business days.
  • If the exchange order value is less than your returned item, you will be refunded the difference to your original method of payment.
  • Refunds can only be made to the original method of payment.
  • Refunds to credit/debit cards may take 3-5 business days to appear in your account.
  • Full priced items purchased with a promotional discount code applied are still eligible for a refund, unless otherwise stated in the terms and conditions of the promotion.

For further assistance please contact customer care on hello@bondibottles.com.au 

FAULTY ITEMS

While all care will be taken during packaging and transport of items, we accept no responsibility for breakage or loss of items.

We manufacture on the highest level and extreme care is taken during the making of each individual Bondi Bottles item. Where you believe an item is faulty it must be returned within 14 days of purchase along with a copy of the receipt of payment. The item will be assessed and replaced if applicable, and returned to you complimentary of Bondi Bottles.

The item must be sent in original packaging as to not cause any further damage. Return postage costs are the responsibility of the customer.

Please contact our customer care on: hello@bondibottles.com.au to initiate the return process and for further information.

Warranty

Bondi Bottles Group Pty Ltd promises to replace products if they are damaged or unusable at purchase.

If the product has been purchased from an authorized retailer, you must return it directly to the retailer. Worn parts, dents, scratches and chipped paint are not cause for replacement and will not be recognized as covered by the warranty, as they come from regular use of the product.

Our warranty covers any leak caused by a defect in the stainless steel material or the lid. Intentional damage to and misuse of the product can void the warranty.

Any possible deformation or flaw coming from placing you bottle in the freezer, microwave or dishwasher will also void the warranty. 

Please contact our customer service team on: hello@bondibottles.com.au for further information regarding your warranty.

Privacy Policy

Bondi Bottles Group Pty Ltd is absolutely committed to keeping your personal information private. We want you to visit our site regularly, with complete confidence. We are sharing our privacy policy with you so that you know exactly what we do (and don't do) with that information. For us this is an important step in building trust.

We use the information that we collect to fulfil orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

- Communicate with our clients;

- Screen our orders for potential risk or fraud;

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with www.bondibottles.com.au, and to assess the success of our marketing and advertising campaigns).

When you place an order through Bondi Bottles website, we will maintain your order Information for our records unless and until you ask us to delete this information.

Limitation on Liability

You must not use Bondi Bottles website for any unlawful, immoral or unethical purpose. 

In no case shall Bondi Bottles, our directors, founder, employees, affiliates, agents, contractors, interns, suppliers and service providers be liable for any injury, loss, claim or any direct, indirect, incidental, punitive or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of Bondi Bottles products or for any other claim related in any way to your use of our products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of products.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "SITE"). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms you may not use this site.

COPYRIGHT

All site design, text, photos, interfaces, and the selection and arrangements thereof are, Bondi Bottles © 2019 All Rights Reserved. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with bondibottles.com.au or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, distribution, modification or re-publication, without prior written permission of Bondi Bottles Group Pty Ltd is prohibited.

TRADEMARKS 

All trademarks, service marks, logos, trade names and designs whether registered or unregistered, in and associated with the website are proprietary to Bondi Bottles Group Pty Limited.

DISCLAIMER

This site is intended for users over the age of 18. 

Bondi Bottles Group Pty Limited reserves the right to change pricing and availability information and extend or withdraw promotional offers at any time without notice. All prices are shown in Australian dollars (AUD) and are inclusive of GST.

Reproduction of colours is as accurate as photographic processes allow, however please note that product colours in-store may vary from what is displayed on your computer monitor and may vary from monitor to monitor and device to device.

Although listed on the website, some items, sizes, colours and styles might not be immediately available or might be temporarily or permanently out of stock. We aim to ensure that our website is accurate, however, sometimes errors occur, for which we apologise.